A Design-Centric Approach to Developing Policies
1. Understanding of how the process of design thinking can be used in operations and planning
2. Simple tools to apply design thinking to the development of internal policies and processes
Traditional operational solutions to workforce management are typically programs or processes to train people, assess performance, ensure compliance or document a practice at work. While these policies and processes can be essential support mechanisms for functionality, they often bog down progress with unnecessary complexity. So how can we design better and more functional workplaces to enhance employee experience? Design thinking is a creative, human-centered, problem-solving approach to address complex challenges. Simply put, shifting our focus to the person and the experience, rather than the process will produce a more engaged, innovative and productive team.